My lawyer has no time for me
I admit that we are in the heart of summer and that there are days where I'd rather be doing anything other than lawyering. I'm sure there are surgeons, bus drivers, bankers, firemen, etc. that feel the same way. I for one have spent a little less time in the office of late and more time with the family.
But whether it's a beautiful summer day or a freezing day in February, I recognize that I am in the service business. If a client or potential client makes contact, it's a rare occasion when they don't speak with me immediately or within a few minutes. When I am out of the office my messages are e-mailed to me and I call as soon as reasonably possible, usually within minutes. If I can't call I will have another lawyer call for me.
Unfortunately not every office works that way. I've received five calls in the last two weeks where people had hired other firms. While the words they used to express their frustration varied, the message was always essentially the same: "I feel like my lawyer has no time for me."
As a client you should never feel this way. A lawyer can't be at your disposal all of the time; every attorney has more than one client. But there is no excuse for going more than 24 hours without a return phone call, text or e-mail.
If you can't get communication from your attorney, try one of two things:
1. Schedule a meeting with them to express your concerns and discuss your case.
or if that doesn't work.
2. Have someone you know call the office looking to speak with a lawyer about a wrongful death case. When the phone gets handed over to the attorney you should get on the line.
Ok, the 2nd suggestion is drastic, but it does prove a point. If they will talk to a potential client, why don't they have time for an existing client?
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