Does your attorney return your calls?
We hear from a lot of people who have this common complaint. They try and try but they can’t seem to get in touch with their attorneys. In law school, most of us weren’t taught customer service, but I believe it’s a big part of what we do.
There are plenty of reasons behind poor client communication – busy schedules, heavy caseload, no update to report, but these are pretty much just excuses. The truth is that you deserve to be kept up to date on your case and have your questions answered in a reasonable time (not two weeks later). Attorneys have an obligation to communicate.
We’ve even heard from people who can’t remember their attorneys’ names. If any of this sounds familiar, we suggest setting up a face-to-face meeting with your attorney. If that doesn’t work, it may be time to switch attorneys, which you have the right to do.
We are workers' compensation attorneys that help people with Illinois work injuries anywhere in IL via our statewide network of attorneys. Contact us and we will answer your questions or find the right lawyer for your situation.
