Posted on January 19, 2012 by Mike Helfand

What Happens When You Call Us

Every law firm is different. Some seem to never return phone calls. Others want every case screened by a paralegal. Still others are great and will get a real, experienced attorney on the line right away. So what happens when you call us?

  1. You will notice that I put my direct line, 312-346-5578, all over this blog. I am the attorney and I want to talk to potential clients, current clients or others that just have questions. There is no need for a paralegal to filter my calls for me. If you call and I’m not on the phone, you will get me. If I’m on the phone, my secretary will pick up and let you know how long it will be until I’m free. If she has to take a message, you can expect a call back within 15 minutes. If you call after hours, my 24 hour answering service will take a message and page me. Unless it’s 3 a.m. (and sometimes even if it’s 3 a.m.), you can expect a lawyer will be calling you back right away.
  2. Once we talk, you can expect that we will be direct, honest and blunt about your situation. I firmly believe that no one benefits from anything but honest talk. You will have a chance to explain your situation and ask any questions you want. We of course will ask questions of you and about what happened. EVERYTHING WE DISCUSS IS CONFIDENTIAL. No one who wouldn’t potentially be a part of representing you will ever learn anything you share.
  3. After we learn of your situation, if you want/need an attorney, we’ll tell you who in our network is right for you. In other words, we are in Chicago. If you need a workers’ compensation lawyer in Urbana or Peoria, we could handle that case, but you’d be better served by someone down that way. Instead of us trying to handle a case where we know it’s not best for you that we be your attorney, we do the honest thing and hook you up with the right lawyer for you. These are all attorneys that we know well and have the same approach as us in terms of customer service, fighting for their clients and honesty.
  4. There is never a charge to talk with us or just ask a question.

That’s it. It’s not complicated. We’ll never tell you what you want to hear, but always will tell the truth.

1/19/12

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