I’m a pretty blunt and direct guy. It’s good for me because I don’t like to waste time and treat others the way I’d like to be treated. If I’m in the wrong I want to know. If someone isn’t being fair to me I want to know.
It’s good for my clients and callers to because they get a straight answer. It’s not always what you want to hear, but it’s always the truth.
In 2001 we established what has become a state wide network of like minded, experienced attorneys. We did this because if you have a case in Champaign, a Chicago workers’ compensation attorney is probably not the best idea for you, but you deserve the same type of quality representation.
Every attorney is different, but we share similar philosophies. And one thing we’d all tell you is that if we don’t deliver on what we promise or if we aren’t doing a good job, you should fire us.
I’ve never been told “you’re fired” and would like to keep it that way. But if we ever stop returning phone calls and e-mails or yell at you or don’t do what we say we are going to do or anything else that doesn’t meet your standards, you should let us go.
Hiring an attorney is kind of a partnership, but at the end of the day you are the client. We’ll tell you that you’re wrong when you are (e.g. a client that had a case worth about $20,000.00 who told me that they wanted $1 million) and if you weren’t the type of client we want (abusive to our staff, we discover you lied about your injury) then we’d let you go. The customer isn’t always right. The customer should have expectations.
To me you should expect honesty, effort, class, knowledge, experience, compassion and general customer service. Golden rule stuff. The firms which yell or don’t call back or put a lawyer who’s been out of school for a month on a case blow me away. One woman called me about her brother who was killed while driving a semi-truck. She called a law firm and they sent an associate who’d been licensed for six months to meet with them. He of course had no answer for most of their questions because this was something he’d never done before. They smartly decided not to go with that firm.
If you hire us and we don’t deliver or act in any of these ways, kick us to the curb. Or any other attorney who doesn’t deliver.
Call us any time for free, 312-346-5578. We cover all of Illinois.