Do you know your attorney's name?
We have received calls from three prospective clients this week, two of which had an attorney, one of which settled a case last year with a different lawyer. What do they all have in common? None of them could tell us the name of the attorney that represented them?
Now I don't know if I should blame the client on this or not. This case is your life on the line and just like raising a child, you have to show interest and personal responsibility.
That said, I got the impression that these lawyers spent so little time with the clients and dumped them off on their secretaries. With that type of service it's not surprising that they didn't know their names.
We won't ever guarantee a client a result. But I do guarantee that if you don't know our name once you hire us, it won't be because we haven't communicated with you on a regular basis. Sending a letter or e-mail once a month and making a phone call is an easy thing to do and we do it. A good attorney wants to know what is going on with their clients.
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