Attorneys are in the customer service business. It’s not taught in law school, but if you don’t treat a client well, the case isn’t going to go well. And if you have an unhappy client they will probably fire you and certainly won’t recommend you to friends, which is the best compliment you can receive.
Every lawyer knows this, but check out some calls I’ve received from people that aren’t happy with their lawyer (note, these are complaints about other offices, not mine or anyone I work with).
- We went to trial January 7th. How do I find out what happens next. My lawyer didn’t tell me anything.
- I just found out my lawyer left the firm three months ago.
- I’ve called my attorney four times in the last month and not once did he call me back.
- In the year I’ve been with this firm, four different lawyers have been assigned to my case.
- My attorney told me I was stupid.
- I think my attorney was drunk.
- The lawyer they assigned to me has only been licensed to practice for two months.
- I was told the main partner was going to handle my case, but it’s really his young associate that is doing everything.
- My attorney didn’t show up to court.
- The lawyer told me when we first met that my case was worth $100,000 and now he wants me to settle for $5,000.
- None of this stuff should happen. It’s all from lawyers being lazy, having bad attitudes, not caring about their clients or flat out being liars. It’s pathetic.
I never promise a caller a result, but I do guarantee that no one we recommend or work with on cases would do anything like this. And if they did, they’d be gone.
You as a client have to look out for you. Don’t hire lawyers that show some of these signs of bad service. If they start great, but end up not being what they said they would be, get rid of them. It doesn’t cost you anything and hopefully can save your case.
When you have a serious work related injury, it’s almost as if your life is on the line. You deserve a lawyer who will understand that AND prove it in how they represent you.
We are workers’ compensation attorneys who help people with Illinois work injuries anywhere in IL via our statewide network of attorneys. Contact us and we will answer your questions or find the right lawyer for your situation.
