
In the last six months or so, I’ve heard from people injured on the job who have said something to the effect of:
I cannot get a hold of my attorney. I have left multiple messages and they do not get back to me. It feels like they have disappeared.
What is interesting is that this has been something I have heard in relation to a bunch of different lawyers and law firms. I looked into the reasoning and here are some explanations for why some people have not heard back from their Illinois work comp lawyer.
They Have Been Suspended From Practicing Law
If you behave unethically, the ARDC, the Illinois attorney licensing board, can take away your law license. In one case that contacted me, we discovered that the attorney they hired had lost his license for taking client funds in another case. That is rare, but does happen. And of course attorneys lose their license for other reasons like abandoning a case, criminal convictions, lying to the court, etc.
They Have Experienced A Personal Tragedy
In one rather sad situation, an Illinois work comp attorney reportedly lost his spouse. This, of course, would be a burden for most people, and unfortunately, it impacted their law practice. We heard from several of their clients that they had not heard back from an attorney for months. Eventually this firm dissolved.
This happens multiple times a year to many law firms. How they respond varies from firm to firm. Most law firms are equipped to pick up the pieces when these things happen. Some lawyers throw themselves into their work because it is a great distraction.
The Firm Is Taking On Too Many Clients
While this could apply to a bunch of law firms, there is one Chicago workers’ compensation firm that seems to really have an issue with this. They advertise a ton and seem to have a strategy of sign up 100 cases, hope that 70 of those are rather easy and settle and mostly ignore the problems on the other 30. In one week we were called by SIX of their clients! That is awful. They all had similar stories about not being able to get anyone on the phone that can help and being told that their case has been “reassigned” but never being able to speak to the new attorney.
It is gross and a sign of a firm that does not care about their clients. If you do not have a lawyer contact that you can speak to when needed, you have hired the wrong firm and should switch before it is too late.
Health Issues Are Affecting Them
This is another one I have noticed more and more. It is not predictable except from the standpoint that if you hire an attorney who is in their 70’s or 80’s, it is more likely that they will become ill at some point. In one case, the person who called me had been unable to reach their lawyer for four months. Finally his wife called on his behalf to say he had a heart attack. It is one reason why we usually suggest that you do not hire a one person firm. Every lawyer needs a backup plan.
They Are On A Long Vacation
This kind of goes with the last one. We would all like to be able to take a two month Europe trip or go on an African Safari or drive around the country. An attorney can do that and actually continue their practice. I know one lawyer who spends a month in France every year, but still works every day and gives his clients his cell phone. On the other hand, we have had calls about lawyers going on vacation and believing this is their chance to completely tune out their work life. If they do not have someone handling their cases, this is an unacceptable problem.
There are other reasons that come up like burn out or being on a long trial for a non work comp client. Whatever the reason, it is never acceptable for a lawyer to not get back to you within 48 hours. And they should be there for you to answer your questions. If not, you should switch firms.
If you are going to consider switching law firms, note that it costs nothing to switch. You won’t personally owe a penny to the first firm. Also, do so before a settlement offer has been made. If you wait too long, finding a new and better firm will be a challenge.
If you want to discuss your case, we are happy to speak to you confidentially any time. Reach out at 312-346-5578.







