
An injured worker contacted us recently with the following scenario:
I tore my rotator cuff on the job and need surgery. My doctor faxed a note to the insurance company, but they say that they will not approve it because they do not have evidence that it is medically necessary. What do I do?
Does that scenario sound insane? It is, but it also is really common in Illinois. Insurance companies will fail to approve medical procedures even when your doctor says you need it and common sense says you do as well.
What the insurance company is doing here is blatantly against Illinois law. The only way they could legally do this is if they had a medical opinion, usually from an IME or a utilization review (that’s when a doctor doesn’t examine you but looks at your records) that says surgery is not needed.
If they had that, they would have to disclose it in order to make their behavior legal. That has not happened in this case.
What Should This Injured Worker Do?
This is happening for two reasons:
- This is just how insurance companies operate. They hope to frustrate you and make you give up.
- There is no case officially filed with the Illinois Workers’ Compensation Commission so the worker does not yet have any official way to respond that could compel the insurance company to do the right thing.
The good news is that it takes all of ten minutes to officially complete and file the application for adjustment of claim with the Illinois Workers’ Compensation Commission and get a case started.
If we were hired by this worker, we would at the same time file a 19(b) petition for immediate hearing to get the first possible trial date available. This would force the insurance company to actually provide evidence for their behavior or actually approve the surgery.
And more often than not, the simple act of filing a case with a lawyer is enough to get the surgery approved. The insurance company knows that they are acting in bad faith and often will just roll over when pressed. It is hard to argue that a laborer with a torn rotator cuff does not need a surgery. Even the hackiest of doctors would struggle to back that opinion.
It is kind of a joke that workers have to deal with this nonsense, but that is also why it is important to get an experienced and aggressive lawyer in your corner. The insurance company is not playing fair so you need someone who knows how to push back to get things done.
And if somehow the insurance company does have a doctor to back up their denial, you need to take the deposition of your doctor to help establish your position and then go to arbitration. When that happens, you will be able to get a court order to have your surgery paid for.
The bottom line is that workers’ compensation insurance companies are both ruthless and very easy to beat if the facts are on your side and you have an attorney in your corner who knows what they are doing and will actually do the work.
If you would like a free case review, please contact us any time at 312-346-5578. We cover all of Illinois and would love to help you.







